Cancellation and Refunds Policy

Understanding our refund and cancellation policies for RaiseIt services.

Last updated: 1/2/2026

Overview

At RaiseIt, we understand that circumstances may change and you may need to cancel contributions or request refunds. This policy outlines the terms and conditions for cancellations and refunds on our platform.

General Refund Policy

Processing Fees

Processing fees charged by RaiseIt are generally non-refundable, as these cover the costs of payment processing and platform maintenance.

Contribution Refunds

Refunds for contributions are subject to the policies set by individual fund creators and may vary depending on the specific fund and circumstances.

Processing Time

Approved refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.

When Refunds Are Available

Fund Cancellation

If a fund is cancelled by the creator before the target date, all contributors are typically eligible for refunds minus processing fees.

Technical Issues

Refunds may be provided for contributions made due to technical errors or platform malfunctions.

Unauthorized Transactions

Refunds are available for unauthorized transactions or fraudulent activity on your account.

Duplicate Payments

If you accidentally make duplicate contributions, we can process refunds for the duplicate payments.

When Refunds Are Not Available

Fund Goal Reached

Once a fund has reached its goal and funds have been disbursed to the creator, refunds are generally not available.

Processing Fees

Platform processing fees are non-refundable as they cover the costs of payment processing and platform maintenance.

Voluntary Contributions

Contributions made voluntarily to active funds may not be eligible for refunds unless specified by the fund creator.

Change of Mind

Refunds are not typically available simply because you changed your mind about contributing to a fund.

How to Request a Refund

Step 1: Contact Support

Reach out to our support team through ourcontact form or email us at satishkumr001@gmail.com.

Step 2: Provide Information

Include your account email, fund details, transaction ID, and reason for the refund request.

Step 3: Review Process

Our team will review your request and respond within 2-3 business days with a decision.

Step 4: Processing

If approved, refunds are processed within 5-10 business days to your original payment method.

Fund Creator Responsibilities

Fund creators are responsible for:

  • • Setting clear refund policies for their funds
  • • Communicating with contributors about fund status
  • • Processing refunds when appropriate
  • • Using collected funds for the stated purpose
  • • Providing updates on fund progress

RaiseIt reserves the right to intervene in cases where fund creators fail to fulfill their responsibilities or violate platform policies.

Dispute Resolution

If you have a dispute regarding a refund or cancellation:

  1. 1. First, attempt to resolve the issue directly with the fund creator
  2. 2. If unable to resolve, contact RaiseIt support
  3. 3. Provide all relevant documentation and evidence
  4. 4. Our team will investigate and make a determination
  5. 5. If necessary, we may involve third-party mediation

Need Help with a Refund?

If you need to request a refund or have questions about our cancellation policy, our support team is here to help.